Terms of Service

Last Updated: August 16, 2024
Welcome to By Cookie H.! These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
  1. Acceptance of Terms
By accessing or using our Services, you confirm that you are at least the age of majority in your jurisdiction and that you have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
  1. Account Registration
To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to safeguard your account information.
  1. Use of Services
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
  • To engage in any illegal or unauthorized activities.
  • To interfere with or disrupt the operation of the Services or the servers or networks used to make the Services available.
  • To post, upload, or distribute any unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable content.
  • To impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or engage in any conduct that we, in our sole discretion, deem to be harmful to us or others.
  1. Orders and Payment
All orders placed through our Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time. If your order is canceled after your payment has been processed, we will issue a refund for the full amount paid.
Prices for our products are subject to change without notice. We are not responsible for typographical errors in pricing or other information provided on the Site.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Site. You agree to promptly update your account and payment information, including your email address, payment method, and billing information, so that we can complete your transactions and contact you as needed.
  1. Shipping and Delivery
Shipping and delivery times provided on our Site are estimates and may vary depending on your location and the availability of products. We are not responsible for any delays in shipping or delivery caused by third-party carriers.
You are responsible for providing accurate and complete shipping information. We are not responsible for orders that are lost, delayed, or misdelivered due to incorrect or incomplete shipping information provided by you.
  1. Returns and Exchanges
Our return and exchange policy is governed by our Refund Policy. Please review our Refund Policy carefully before making a purchase. By placing an order, you agree to the terms of our Refund Policy.
  1. Intellectual Property
All content on the Site, including text, images, graphics, logos, and software, is the property of By Cookie H. or our content suppliers and is protected by intellectual property laws. You agree not to reproduce, distribute, modify, or create derivative works of any content on the Site without our express written permission.
  1. Privacy Policy
Your use of the Services is also governed by our Privacy Policy. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.
  1. Limitation of Liability
To the fullest extent permitted by applicable law, By Cookie H. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
  • Your use of or inability to use the Services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.
  • Any bugs, viruses, Trojan horses, or similar harmful code that may be transmitted to or through the Services by any third party.
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Services.
In no event shall our total liability to you for all claims arising out of or relating to the Services exceed the amount paid by you to By Cookie H. for the 12-month period preceding the event giving rise to the claim.
  1. Indemnification
You agree to indemnify, defend, and hold harmless By Cookie H. and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that they may incur as a result of or arising from your use of the Services or your violation of these Terms.
  1. Governing Law and Dispute Resolution
These Terms and any disputes related to these Terms or the Services will be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association] in [Location]. The decision of the arbitrator shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
  1. Changes to the Terms
We may update these Terms from time to time, and the updated version will be effective as of the "Last Updated" date. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Services after any changes to these Terms constitutes your acceptance of the updated Terms.
  1. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
  • Email: bycookieh@lumaporter.com
  • Mailing Address: HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK, MONGKOK, KL, HK.